It looks like you’re 99% of the way there, Sarah. True? If so, what do you see as your next step? Will you focus on processes for customer service? Or partnerships? And if so, what do you see as resources you need to find/put in place?
What I want to focus on next is to make sure that my new website is brand-saturated — in other words, that the language, photos, etc. all reflect our new brand. After that, I want to start adding online content (webinars, 6-week classes), and ensuring that our customer service systems are in good running order. After that, I might need a vacation! 😉